Employment Type: Full-Time
Industry: Non-Executive Management
We are seeking Area Supervisors / District Managers to provide leadership, coaching, and direction to their patch through people development and improved restaurant operations, to maximize the long-term sales and profit of each restaurant. We need someone to consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key customers including the Restaurant Leadership Team, Crew and Customers.
Champions the McDonald's People Promise by personally demonstrating, reinforcing and following-up on the 5 people drivers to gain commitment from managers and crew
Ensures that all restaurants in the patch are adequately staffed (through quality hiring and retention) to maximize sales potential.
Collaborates with Senior Management and Store Managers to ensure that individual performance targets are established (Specific, Measurable, Attainable, Realistic, Time-bound), performance reviews are conducted on-time and communicated one-on-one,
Performance Improvement Plans are implemented, and performance results are corrected or complimented. Involved in and participates in the recruiting, interviewing, and selecting of all managers based on profit center staffing needs and goals and diversity staffing objectives.
Knows and educates restaurant management on all appropriate HR policies, labor laws, security, and safety procedures and ensures compliance at the restaurant level.
Partners with Training and HR staff to build the capability to deliver on the People Promise in the restaurants to achieve desired business results.
Chooses the appropriate consulting approach (e.g., directive, supportive, coaching, collaborative) based on the level of performance of each restaurant.
Protects the McDonalds brand by ensuring that restaurants meet McDonald's QSC operational standards, food safety standards, and labor laws.
Demonstrates Customer-First Service by consistently observing restaurant operations, troubleshooting shift management, taking on-the-spot corrective actions, and recognizing successes.
Proactively teaches and coaches restaurant managers and restaurant leadership teams to execute the 12 restaurant systems (QSC Playbook) that produce consistently high levels of QSC.
Partners with ROIP Subject Matter Experts (e.g., Business Consultants, Senior Management) to conduct ROIP system review day and develops an action plan to address 3 systems targeted for improvement.
Responsible for the execution of the action plan in each restaurant to ensure that systems are improved and targeted results are achieved.
Ensures that restaurants properly execute Local Store Marketing (LSM), national and co-op promotions and the execution of new products and processes.
Collaborates with Senior Management to develop the annual business plan for the Profit Center.
Uses all information resources available (e.g. Restaurant data, BSVs/CEVs, 800-number, QCR, Operations Reports, P&L) to identify opportunities and threats to optimizing restaurant potential and adjusts business plan tactics accordingly.
Consults and is accountable for creating a positive work environment while working shoulder-to-shoulder with restaurant managers and restaurant leadership team to accomplish business results (increased customer counts, increased sales, and increased profits).
Completes various audits to ensure that their restaurants meet McDonald's standard practices and procedures
Other assignments as given by the Director of Operations and Owner(s)
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